PRIVATE-LABEL PARTS
Requirements

• Must be an OEM customer to request a private-labeled CTC part.
• Physical modifications to standard CTC products (other than or in addition to the logo and other markings) are considered custom products and are subject to the warranty, return, and requirements of custom products. Should you wish to modify the product in a way that would change the build, please submit a Custom Part Request.
• We require a simplistic, monochromatic/1-color logo for successful engraving on the part. Accepted logo file formats include:
  • .DXF (preferred)
  • .AI
  • .EPS
• If one of the above file formats cannot be provided, CTC will be unable to accept your private label part request.
• Requested part number must consist of only:
  • Capital Letters
  • Numbers
  • Backslashes
  • Dashes
• Requested part numbers may not contain special characters, such as:
  • Underscores
  • Periods
  • Spaces
  • Symbols/glyphs
• Minimum order of 10 pieces per order is required.

If you meet the requirements to be considered for a private-label product, please submit your request using the form below:

PRIVATE-LABEL PARTS
Timeline

*Please note: we require all steps in the above timeline to be completed before an order can be placed for your private-label part. Once your print is signed and your part set up is complete, you will be notified by your CTC sales manager that your private-label part is ready for order. CTC works hard to ensure all accepted private-label parts are turned around in a timely manner and will always strive to complete them faster if possible. However, please understand that the turnaround time for new private-label parts cannot be expedited upon request.

 

PRIVATE-LABEL PARTS
Change and Cancelation Policy

CTC will provide you with a print to either approve or propose changes to your private-label part number. Once a print has been signed and an order has been placed, private-label parts cannot be changed. At this point, if you wish to change anything about your private-label part number, you must request a new print to reflect any desired changes, and the changes can be made for all future orders.

 

PRIVATE-LABEL PARTS
Warranty

Private-label parts are covered by an industry-leading, 2-year unconditional warranty. Should your private-label part fail within 2 years of manufacture, CTC will repair or replace the product, free of charge.

 

PRIVATE-LABEL PARTS
Expedite Policy

Private-label parts qualify to be considered for expedited shipment requests if the part number already exists in our system for the order. If you would like to expedite your existing private-label part number, requests are subject to CTC's standard expedite fee, if accepted. Expedited private-label products cannot be returned or canceled. New private-label part requests cannot be expedited.

 

PRIVATE-LABEL PARTS
Cancelation and Return Policy

Private-label parts qualify for free cancelation only if canceled within 24 hours of order entry. If canceled after this point, private-label parts are subject to a 50% cancelation fee.

Private-label parts qualify for a 50% refund if returned in new and unused condition within 90 days of shipment.

 

---

 

CUSTOM PARTS
Requirements

• Minimum order quantity of 25 pieces per order.
• Please submit as much information as possible, including datasheets, drawings, and/or technical specifications

Custom products are quoted and built specifically to the requirements of the customer. CTC strives to accommodate as many custom part requests as possible, but we reserve the right to accept or deny custom part requests based on viability.

To submit a custom part request, please use the form below:

CUSTOM PARTS
Timeline

Once your custom part request is submitted, please allow one week for approval/denial of the project. 

If your request is approved, the turnaround timeline will be established at the time of approval after the supply chain and engineering time are evaluated for your project. Once your custom project is approved, CTC will provide a print of the part for approval/change requests.

Once the print is approved, your CTC sales manager will inform you when the part number is set up and ready to order.

Once the order has been placed, CTC will do a one-piece verification build. This one-piece build will be shipped to you for final approval before the remainder of your order is fulfilled.

 

CUSTOM PARTS
Warranty

Custom parts are covered by CTC's best-in-class unconditional lifetime warranty. Should your custom part ever fail, CTC will repair or replace the product, free of charge.

 

CUSTOM PARTS
Expedite Policy

Custom products qualify to be considered for expedited shipment requests if the part number already exists in our system for order. If you would like to expedite your existing custom product part number, requests are subject to CTC's standard expedite fee, if accepted. Expedited custom parts cannot be returned or canceled. New custom part requests cannot be expedited.

 

CUSTOM PARTS
Cancelation and Return Policy

Custom parts ordered are non-cancelable, non-changeable, non-returnable, and non-refundable.